Job Description

The AT&T B2B Account Manager is responsible for managing and nurturing relationships with prospective customers, ensuring their needs are met, and driving the growth of business opportunities. This role focuses on providing exceptional service to new and existing customers while identifying opportunities for upselling, cross-selling, and new business. The ideal candidate will possess strong communication, problem-solving, and relationship-building skills and be adept at managing multiple accounts simultaneously.

Key Responsibilities:

• Serve as the main point of contact for the assigned B2B territory.
• Understand customers’ needs, objectives, and pain points to offer tailored solutions.
• Proactively manage and address customer concerns to ensure high levels of satisfaction.
• Identify opportunities to expand existing customer accounts through upselling and cross-selling of products/services.
• Monitor client satisfaction and address any issues promptly to foster loyalty and retention.
• Work closely with the sales team to support new business acquisition and expand the client base.
• Prepare and present proposals, pricing, and presentations to customers.
• Coordinate with internal teams to ensure the successful delivery of products and services to clients.
• Provide regular reports on account status, opportunities, challenges, and growth initiatives to management.
• Maintain accurate records of all client interactions, contract details, and communications in CRM systems.
• Collaborate with internal teams, including marketing, product development, and customer support, to ensure clients' needs are met.
• Share client feedback with relevant teams to help improve products and services.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field (preferred).
• Some experience in B2B account management or sales is a plus.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build and maintain relationships with clients at all levels.
• Strong organizational and project management abilities.
• Proficient in CRM software (Salesforce, HubSpot, etc.) and MS Office Suite.
• Experience in [industry-specific knowledge, if applicable] is a plus.

Personal Attributes:

• Client-focused with a commitment to delivering exceptional service.
• Results-driven with a strong ability to meet and exceed sales targets.
• Highly organized with attention to detail.
• Strong problem-solving skills and the ability to think strategically.
• Adaptable to changing business environments and client needs.

This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.

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