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Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st shift (United States of America) ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
to proficiently use a variety of fraud management tools and systems to identify investigate and mitigate fraud activity across multiple products and services.
of all applicable regulations to ensure any information provided is in compliance. (Regulation E Regulation Z UCC Federal Credit Reform Act (FCRA) Regulation J Regulation CC NACHA Bank Secrecy Act/Anti-Money Laundering/Patriot Act (BSA/AML) Telephone Consumer Protection Act (TCPA) Office of Foreign Assets Control(OFAC) and Identity Theft red flags.)
critical thinking skills to make well supported decisions relative to the alert type and risk identified.
internal and external applications to assist in the investigation and research of all applicable alerts and risk identified.
and escalates document manipulation cases first party fraud concerns and identity theft disputes on applications and accounts for the portfolio to Fraud Investigator 2 or Fraud Manager.
and escalates potential fraud trends rings and scams to Fraud Investigator 2.
recommendations on improved or new operational procedures which help mitigate fraud reduce false positives and increase efficiencies.
and maintains fraud incidents within Truists fraud case management system.
in fraud related projects assigned by management.
daily review of funding files to identify fraud misrepresentation or customer service issues while escalating urgent issues to managements attention.
timely completion and response to the BSA/AML teams for OFAC review documentation requests and general inquiries and escalates to management as needed.
monthly performance requirements as evidenced by Ongoing Reviews.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Degree
to work in a fast-paced multitasking and team-oriented environment
verbal and written communication skills
to focus on tasks at hand interpret information logically to solve problems and answer questions via phone and email appropriately
to provide clients and teammates with excellent service
Preferred Qualifications:
Fraud Operations Experience
Fraud Experience
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
Sitting/Standing/Walking/Bending/Lifting
Sitting (if checked indicate frequency)
Constantly (More than 50% of the time)
Standing (if checked indicate frequency)
Choose an item.
Walking (if checked indicate frequency)
Choose an item.
Bending (if checked indicate frequency)
Choose an item.
Lifting (if checked indicate pounds)
Choose an item.
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel (Must select one)
Minimal and up to 10%
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.
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