Job Description

French Bilingual Callback Agent

Location: 2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Do you enjoy working with people in a fast-paced environment? If so, consider a work from home position as a French Bilingual Callback Agent! This is a part-time position working from home perfect for students and teachers. This role follows up on warm leads, must be able to overcome objections, be tech savvy and have professional communication skills via chat and over the phone with customers. Callback Agents utilize new and exciting programs to reach out to customers who need help with U-Haul related products and services like truck, trailer, and towing rentals. If the customer requests phone assistance, these agents make outbound calls and answer incoming calls to assist customers with quoting rental rates and earning new business. Our programs isolate moves that are highly productive sales for agents and for U-Haul. Callback agents play a pivotal role in the success of the company as they help to move equipment where it is needed most! Agents are expected to follow established methods and procedures, handle all calls expediently and efficiently, meet all quality-related metrics and goals, and act in a courteous and friendly manner while serving the customer.

Position Details:

• Part-time positions available 32 hours preferred.
• Weekend availability is required.
• Location U-Haul International Midtown Campus, work from home positions are also available.

This job might be for you if:

• You enjoy helping people and problem-solving.
• You like a fast pace starting day one and staying busy every day.
• You enjoy working closely with your manager and receiving daily feedback.
• You are comfortable learning and using multiple computer programs.
• You are comfortable in a sales environment.
• You readily accept the opportunity to overcome a customer's objection.
• You thrive at closing the sale.

U-Haul offers its Callback Agents:

• Train and work from home various schedules!
• Advancement opportunities!
• Hourly base, plus a potential bonus
• Opportunity for base pay merit increases based on performance
• Part-time benefits include Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

Minimum Qualifications:

• Fluency in both French and English.
• Basic keyboarding and computer skills.
• Ability to navigate and use multiple computer programs at once.
• Excellent verbal communication and listening skills.
• Clear speaking voice.
• General knowledge of U.S. geography.
• Willingness to incorporate feedback to constantly improve performance.
• Previous sales experience a plus.

Training and Education Explained:

• Fast-paced, hands-on education working with your manager from day one.
• Training schedule may fall outside of provided availability.
• Self-paced education at our very own U-Haul University online.
• Learn and begin performing some of your job duties with customers in the first week.
• Build on your skill set through on-the-job, continued education.
• Begin performing additional job duties with the customer as you learn them.

Scheduling Requirements:

• The total number of hours scheduled each week will be based on business needs.
• Shifts between 5:00am-7:00pm Arizona time.
• Must be available to work at least 25 hours a week during the winter months and 32 hours during summer months.
• Weekend availability is required (at least 5 hours either Saturday or Sunday).
• Working holidays are required in order to provide support for our customers year-round.
• A note about how we schedule: Availability to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if availability to work does not align with the needs of the business the result may be fewer hours scheduled.

The following is required to work from home:

• You must have a quiet, private work area.
• Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility. This position does not allow flexibility to be on-call care for others during work hours.
• All work duties, including initial education, must be performed at your home address.
• If you want to switch or substitute computers at any time, Manager approval is required.

The following technical requirements must be met to work from home:

• Computer requirements and internet speed will be verified, if interviewed. Additional requirements may apply.
• Computer Specifications:
• Windows 11 required
• 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB)
• Processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000)
• SSD internal storage with 5GB (Minimum) free space
• Additional Hardware:
• Webcam (external or built in)
• USB headset (wired)
• Internet speeds:
• Ping under 100
• 50MB (Minimum) download speed (Recommended: 100MB)
• 5MB (Minimum) upload speed (Recommended: 10MB)

Physical Demands:

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of: CA, WA, or the District of Columbia.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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