Job Description

Our client, a leading healthcare organization dedicated to enhancing patient outcomes and supporting medical professionals, is seeking a Clinical Support Agent to join their team. As a Clinical Support Agent, you will be part of the Clinical Support Department supporting healthcare providers and technical teams. The ideal candidate will demonstrate excellent communication skills, adaptability, and a strong commitment to quality service, which will align successfully in the organization.

Job Title: Clinical Support Agent

Location: Deerfield, IL / Hybrid (combination of remote and in-office work)

Pay Rate: $25 

Shift: 10AM-9PM Sunday, Monday, Friday, Saturday

What's the Job?

• Serve as the primary communication liaison via Phone, Outlook, and Salesforce between cardiac technicians and external cardiac accounts, including hospitals and clinicians.
• Effectively communicate ECG abnormalities by following physician notification protocols and alerting physicians or clinical personnel as needed.
• Follow up on accounts for additional clinical information such as pacemaker settings and contact details of cardiac clinicians.
• Utilize clinical case management ticket systems to respond, update case statuses, and ensure timely resolution.
• Verify process notification MDN criteria and ensure the completeness and accuracy of reports.

What's Needed?

• An associate degree with at least 1 year of related customer service experience in a call center environment or a high school diploma with a minimum of 2 years of experience in customer service, preferably in the medical industry.
• Availability to work at least two days a week in-office, with potential adjustments based on business needs.
• Ability to work nights, weekends, and rotating shifts as required.
• Prior experience in healthcare, especially in EKG interpretation, is preferred.
• Proficiency in medical terminology, case management systems, and Microsoft Office tools including Outlook, Teams, and Word.

What's in it for me?

• Opportunity to contribute to impactful healthcare services and patient care improvements.
• Engagement in a fast-paced, collaborative work environment that fosters professional growth.
• Development of specialized skills in clinical support and healthcare communication.
• Supportive team environment that values diversity and inclusion.
• Potential for future career advancement within the organization.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

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