Job Description

Job Description

Job Description

Manages the reception area during the night, prepares daily closing reports and carries out day-to-day administrative work, including answering the phone. Maintains safety and quietness in guest areas and is familiar with safety and security.

Responsibilities

• Posts room charges and taxes to guest accounts
  
• Processes guest charges voucher and credit card vouchers
  
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
  
• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system
  
• Prints and files reservations for the next business day
  
• Verifies all account postings and balances
  
• Verifies that room rates are correct and posts those rates to guest accounts
  
• Is able to function as a front desk agent especially in terms of check-in and check-out procedures
  
• Tracks room revenues, occupancy percentages, and other front office statistics
  
• Prepares a summary of cash, check, and credit card activities
  
• Summarizes results of operations for management
  
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information
  
• Follow the end of day checklist
  
• Must have complete knowledge of emergency procedures
  
• Balance the day’s charges, making corrections as necessary
  
• Performs wake-up calls
  
• Understand the principles of auditing, balancing, and closing out accounts
  
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
  
• Perform nightly balancing of in-room video and long-distance telephone services
  

• Fluently spoken English
  
• Previous experience in a similar role
  
• Hospitality degree will be considered an advantage
  
• Pleasant and communicative character
  
• Professional attitude and appearance
  
• Reliability and hard work
  
• Great team spirit
  

• Seasonal or permanent employment
  
• Competitive salary and bonuses
  
• Accommodation and meals
  
• Health insurance
  
• Flight tickets
  

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