Job Description

Service Now Administrator

This is a remote position.

Responsibilities

• Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
• Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests
• Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
• Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
• Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments

Project Management

• Gather and document user and process requirements, functional requirements, and develop technical requirements
• Develop workflow customizations, and support the Service transformation teams
• Identify problems related to primary financial software and determine corrective action

Maintenance

• Work with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues
• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

Requirements

• 2+ years' experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET
• 2+ years' experience of hands-on in configuring Service Now
• 2+ years' in agile delivery methodologies
• 2+ years' experience with client/server and applications system architectures and migration
• ITIL or Service Now certification
• Experience in loading the data into ServiceNow using import sets
• Experience in Integrating External Web services and SOAP based Web services, API and emails
• Excellent written and verbal communication skills
• Excellent analytical skills
• Excellent project management and time-management skills
• Strong problem-solving skills
• Ability to present technical information in a way that non-technical management and staff will understand
• Focus on quality and attention to detail

Job Tags

Similar Jobs