Must Have Technical/Functional Skills
• Develop and execute detailed test plans, test cases, and test scripts for ServiceNow ITOM modules.
• Perform functional, integration, regression, and performance testing for ITOM components such as:
• Discovery
• Service Mapping
• CMDB Health and Data Integrity
• Event Management
• Orchestration/Automation
• Validate integrations between ServiceNow and external monitoring or infrastructure tools (e.g., SolarWinds, Splunk, Dynatrace, Azure, AWS).
• Ensure data accuracy, relationships, and reconciliation within the CMDB.
• Work closely with developers, business analysts, and ServiceNow architects to identify and resolve defects.
• Document test results, track defects in JIRA (or similar tools), and report QA metrics.
• Utilize ServiceNow Automated Test Framework (ATF) for regression and smoke testing.
• Participate in Agile/Scrum ceremonies and contribute to continuous improvement of QA processes.
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