Job Description

Overview

Serve as the Company's case manager by tracking and monitoring the progress of Company and customer work for all oil to gas conversions. The candidate will also serve as the project coordinator amongst the various company departments; analyze and evaluate new and additional gas load requests and ensure that information provided by a customer is complete. The candidate must also provide clean energy alternatives to customer's in lieu of natural gas.

Responsibilities

Core Responsibilities

• Track and monitor the progress of Company and customer work for all gas conversions.
• Serve as the project coordinator amongst the various company departments; analyze and evaluate new and additional gas load requests and ensure that information provided by a customer is complete.
• Prepare customer service layouts and provide the customer with the next steps; specifying what the Company will be responsible for as well as what the customers responsibilities will be to continue with their request.
• Provide the customer with all applicable options (rates, costs) and provide ongoing feedback as necessary throughout their projects.
• Build relationships with internal and external organizations and maintain such relationships to ensure conversion projects are completed in a timely manner.
• Prepare and maintain correspondence with the customer; serve as the liaison between the customer and the Company.
• Coordinates with internal departments on various tasks such for field visits, construction, and account validations.
• Utilize power BI, tableau, other internal reporting systems and/or excel to track and manage the work.
• Provide project management support for additional programs such as the meter relocation program, the service line inspection termination and reconnections process.
• Maintain and prepare reports to track the entire portfolio of gas conversions managed by Strategic Support.
• Complete special projects as assigned.

Qualifications

Required Education/Experience

• Bachelor's Degree and 2 years full time related experience or
• Associate's Degree and 4 years full time related experience or
• High School Diploma/GED and 5 years full time related experience.

Preferred Education/Experience

• Bachelor's Degree in Engineering or Business.

Relevant Work Experience

• Experience with managing projects, managing customer service programs, providing support to operations, experience in energy services or gas operations or other customer and/or project related fields. Required
• Experience with CPMS or other case management system(s). Required
• An understanding of Con Edisons customer information portals (i.e. CIS) is a plus. Preferred
• Knowledge of the Gas system is a plus. Preferred
• Knowledge of Microsoft Query and advanced knowledge of MS Excel is a plus. Preferred

Skills and Abilities

• Strong written and verbal communication skills
• Effective interpersonal skills
• Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.

Licenses and Certifications

• Driver's License Required

Physical Demands

• Must work at field locations in all weather conditions
• Must climb in and out of manholes and excavations
• Must travel to company locations to work on storm restoration and heat contingencies

Additional Physical Demands

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.
• Must be able and willing to travel to customer locations within the Con Edison service territory.

Job Tags

Full time, Work experience placement, Work at office, Relocation,

Similar Jobs