Technical Support Service Desk Agent Job at CTG, San Francisco, CA

Rzloci9qaDBlYTJNOUlHdmtiMndUenNGNkE9PQ==
  • CTG
  • San Francisco, CA

Job Description

Job Description

Job Description

Overview

CTG is looking for a team of Technical Support Service Desk Agents to support an important client for a short period of time. Those interested can expect to answer a large number of incoming calls, assisting users with issues such as password resets, multifactor authentication, and application installations. This is a remote, work from home position with compensation of $25/hr.

The position will provide training on Friday November 8th from 9:30 - 6 pm EST. Then the position will move to it's normal hours 11 am - 8 pm EST for coverage on Wednesday November 13th-15th.

Responsibilities:

  • Answer a high volume of incoming calls related to end user technical support IT issues and questions.
  • Interact with customers via phone, email, and chat in a professional manner.
  • Troubleshoot problems to provide a high level of user satisfaction.
  • Respond to tickets and answer calls within a timely manner.
  • Utilize a methodical approach to identify problems, investigate causes, and recommend innovative solutions to our multi-platform environment.
  • Accurately document technical issues to facilitate diagnostics and prompt solutions.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Handle advanced technical issues such as call escalations and other issues that require a higher degree of knowledge to resolve.
  • Ensure systems are configured properly.
  • Act as a resource for more complex end-user issues.
  • Track incidents and calls, including but not limited to entering data into the database timely and accurately.

Required Skills:

  • Previous experience working from home required.
  • 2-3 years previous IT work experience in Desktop Support or Level 1 IT Help Desk support required.
  • Prior Enterprise support experience required, which includes experience with Active Directory, Multifactor Authentication (Duo or Microsoft), Citrix, and application installs.
  • Exceptional written and verbal skills to relay problems to tier 2 support and management.
  • The ability to self-monitor and self-motivate personal productivity and performance.
  • User-centric, team-first mindset, time management, reliable and organized.
  • Knowledge of Windows operating system; moderate ability in PC Repair/troubleshooting.
  • Excellent interpersonal skills—able to communicate effectively with employees and leaders.
  • High degree of patience with people and processes.
  • Ability to prioritize and multitask to accomplish objectives in an organized fashion.
  • Work hard & smart—never satisfied with the status quo; possess high expectations of what can be accomplished by self AND team.

The expected base salary for this position is $25.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

Job Tags

Work experience placement, Remote work, Work from home,

Similar Jobs

Bobby Reneau Agency

Insurance Sales Representative - Base + Uncapped Commission Job at Bobby Reneau Agency

 ...Job Description Job Description Insurance experience is not required. Sales experience is required. Key Responsibilities Build and manage a personal sales pipeline Prospect through referrals, networking, and outbound activity Educate clients on coverage... 

NorthLakes Community Clinic

Dental Assistant Job at NorthLakes Community Clinic

 ...Caring for our community starts with you. Join a team that believes everyone deserves care. The Dental Assistant provides appropriate patient care while working hand in hand with the Dentist for in-clinic work. The Dental Assistant will do this by helping to address... 

Clipp

Remote Media Campaign Consultant for SMB Growth Job at Clipp

 ...A local marketing solutions company is seeking a Media Sales Consultant in Charlotte, NC. This full-time position focuses on designing and executing integrated marketing campaigns that blend direct mail with digital solutions. The role offers a competitive base salary... 

BermudAir Ltd

Head of Flight Operations Job at BermudAir Ltd

 ...Join Our Team at BermudAir: Head of Flight Operations Reports To: Accountable Manager About the Role BermudAir is actively seeking a Head of Flight Operations (HOFO) to oversee and enhance our flight operations. In this pivotal leadership role, you will ensure... 

Syntricate Technologies

ServiceNow Developer with - SecOps Job at Syntricate Technologies

 ...Servicenow Developer Position: ServiceNow Developer with SecOps Duration: Contract Location: Midland, MI Experience in development and implementation of ITSM and ITOM suite of applications: Incident, Change, Knowledge, Event management, Orchestration and etc....