Job Description

Video Banker

Location: Main branch, Nashville, TN.

Hours: MondayThursday, 8:00?a.m.5:00?p.m.; Friday, 8:00?a.m.6:00?p.m.

Compensation: $24 per hour.

Day?to?Day Job Duties

Engage with TENCU members and handle all member interactions in a blended work environment, including telephone, interactive video, web chat, and secure mail. Work under the direction of the Video Banking Manager in a call center environment.

Duties / Responsibilities

• Provide exceptional member service through quality conversations with members in a friendly, professional, and courteous manner.
• Perform work in a video banking environment, with the aid of various computer programs.
• Provide front?line member support through multiple service requests or inquiries submitted through email, secure mail, or other digital credit union channels.
• Perform all required tasks to establish new accounts, including maintenance of all deposit products and ancillary services.
• Process member support requests and inquiries including, but not limited to: Reg E inquiries, stop payments, ACH inquiries, account information. Close accounts, password resets, etc.
• Interview members and process consumer loan applications, including but not limited to gathering all applicable documentation within the limits of loan authority, making decisions on consumer loans (close, fund, or disperse consumer loans). Meet with members regarding declined loans.
• Effectively cross?sell credit union products and services.

Benefits

We are proud to offer competitive wages and an extensive benefits package, including medical, dental, vision, basic life, AD&D, long?term and short?term disability for all employees. Additional family coverage may be selected. A 401(k) with a generous employer match of 7% and eleven paid holidays.

Qualifications

• Thorough knowledge of credit union products and services.
• Accuracy in cash handling and transactions.
• Ability to learn and follow federal regulations as well as company policies and procedures.

Requirements

• High school diploma or equivalent required.
• One year experience in a credit union, bank, or financial institution required.
• Experience with consumer loans and new accounts preferred.
• Minimum typing speed of 40 wpm and must maintain at least 95% accuracy while typing.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with email communication tools (e.g., Outlook) required.

Physical Requirements

• Ability to sit and/or stand for long periods of time.
• Ability to use a computer for long periods of time.
• Ability to work in a non?smoking environment.

To be hired for this position the candidate must pass a drug screen and background check.

TENCU is an Equal Opportunity Employer.

*This job opportunity is only open to local candidates in Tennessee*

No recruiters please

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